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Privacy Policy

Last updated: June 2026

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1. Introduction

Luado Design is committed to handling personal information responsibly. This policy explains what data is collected through this service websites landing page, why it is gathered, how it is used, and your rights regarding that information.

This policy complies with South Africa's Protection of Personal Information Act, 2013 (POPIA).

By using this website or submitting an enquiry, you accept these practices.

2. Who We Are (Responsible Party)

  • Business name: Luado Design
  • Owner / Information Officer: Luado Steyn
  • Email: sales@luado.co.za
  • Phone: 065 515 5932
  • Location: South Africa (fully remote, nationwide operations)

Contact us at the details above with any questions about this policy.

3. What Information We Collect

Information you provide directly (via the enquiry form):

  • Name
  • Business name (if provided)
  • Phone number or WhatsApp number
  • Email address
  • Details shared in your message

Important note about the enquiry form: This website does not use a server-side form handler. When you submit a quote request, your details are prepared into a message that opens in your own email app. No form data is sent to or stored on a web server. Your information is only transmitted when you choose to send the prepared email from your own device.

Information collected automatically:

  • IP address
  • Browser type and device information
  • Pages viewed and interaction patterns
  • Visit dates and times

This occurs through cookies and analytics tools. No payment or banking information is collected on this website.

4. Why We Collect It and How We Use It

Personal information is used to:

  • Respond to enquiries and provide quotes for service website packages
  • Communicate about potential or active website projects
  • Deliver and support the requested services
  • Improve website functionality and user experience
  • Maintain business and legal records

Processing only occurs where a lawful basis exists, such as your consent or the necessity of delivering the requested service. Your information will not be sold or used for unsolicited marketing.

5. Who We Share It With

Personal information is not sold or rented to third parties. Sharing only occurs when:

  • Service providers (such as hosting, email, and analytics) require data to function
  • Law requires disclosure or the protection of rights requires it

Any third-party service providers must maintain reasonable security and use information only for specified purposes.

6. Cross-Border Transfers

Some service providers may store or process information on servers outside South Africa. Reasonable protective measures are applied to ensure standards consistent with POPIA.

7. Cookies and Analytics

This website uses cookies to enhance functionality, retain preferences, and analyse visitor behaviour. Analytics tools such as Google Analytics collect anonymous, aggregated usage data.

You can control cookies through your browser settings, though disabling them may affect website functionality.

8. How We Protect Your Information

Reasonable technical and organisational security measures are applied to protect against loss, unauthorised access, and misuse. As with all internet communications, absolute security cannot be guaranteed.

9. How Long We Keep Your Information

Data is retained only as long as necessary for the purpose it was collected, for reasonable business records, or to meet legal requirements. Information no longer needed is securely deleted or anonymised.

10. Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the right to:

  • Access personal information held about you
  • Request correction of inaccurate or incomplete data
  • Request deletion where appropriate
  • Object to processing in certain circumstances
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the Information Regulator

To exercise any of these rights, contact us at sales@luado.co.za. We aim to respond within a reasonable timeframe.

11. Children's Privacy

This website and the services offered target businesses and adult decision-makers. Personal information from children is not knowingly collected and will be deleted if discovered.

12. Changes to This Policy

This policy may be updated to reflect changes in practice or legal requirements. The most current version is always available on this website, with the updated date shown at the top.

13. Complaints to the Information Regulator

If you believe a POPIA violation has occurred, you may lodge a complaint with:

The Information Regulator (South Africa)

We encourage you to contact us directly first at sales@luado.co.za.

14. Contact Us

Luado Design